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Does growth have to be detrimental to your delivery of customer service?
In a fascinating white paper by the Institute of Customer Service, research reveals this amazing statistic: “For each 10% of market share growth, customer satisfaction declines by 1.5%.” Just ponder...
View ArticleThe worst phrase you can say in business…
At a program I’m attending, the speaker on before me is talking about customer service. Naturally, that means he’s on a topic that I am fascinated by…and committed to learning more about. Then, he...
View ArticleDoes growth have to be detrimental to your delivery of customer service?
In a fascinating white paper by the Institute of Customer Service, research reveals this amazing statistic: “For each 10% of market share growth, customer satisfaction declines by 1.5%.” Just ponder...
View ArticleThe worst phrase you can say in business…
At a program I’m attending, the speaker on before me is talking about customer service. Naturally, that means he’s on a topic that I am fascinated by…and committed to learning more about. Then, he...
View ArticleDoes growth have to be detrimental to your delivery of customer service?
In a fascinating white paper by the Institute of Customer Service, research reveals this amazing statistic: “For each 10% of market share growth, customer satisfaction declines by 1.5%.” Just ponder...
View ArticleThe worst phrase you can say in business…
At a program I’m attending, the speaker on before me is talking about customer service. Naturally, that means he’s on a topic that I am fascinated by…and committed to learning more about. Then, he...
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